Hi! I’m Jackie.
I am a human-centered designer, researcher, strategist, and facilitator. I adore research because it connects us, reveals shared needs, values, and celebrates our humanness. Seeking to understand user needs is such a worthy journey and full of the unexpected. I work hard to bring these stories forward in my work, delivering strategies that push my clients to center the needs of their users. With AI more deeply ingrained in our world it is increasingly interesting to understand the complexity and depth of human behavior and beliefs. I aim to do so for companies who understand the value of “the why” and want to build their offerings based on well-researched human insight.
Clients
Teammate Testimonials:
“I challenge anyone to show me someone who is better at building client relationships than Jackie. She is an expert at bringing the client along through the process, helping them appreciate the value of research and human-centered design, and socializing work in a way that feels expert but approachable.”
"Jackie is THE example of professional excellence, especially when it comes to client engagement. I've learned a lot about how to engage clients in a way that feels personal and professional from watching Jackie work.”
“Jackie understands how to ignite the power of her crew, activating each of their unique talents while she consistently focuses human-centered research as the reason we're all here.”
Client Testimonials:
“What was amazing to see yesterday was our group thinking differently in a holistic and elevated view. We got people excited about a business process that happens quietly in the background and that in and of itself is major" – Northwell Client
"Wow, the (research) facilitation is hard. The way you facilitate is just excellent...getting into the mind of the customer... you identify with what she is thinking... I need to take classes with Jackie. It's been enlightening." - FedEx Client
“The jaws on the floor reaction when looking at the current state blueprint tells you all you need to know when it comes to the value this is delivering. I keep messaging [leadership] at every one of these workshops telling her you're all wizards. I just love it.” – Gusto Client
Education and Certifications
